Return, Refund & Exchange Policy
At The Libaas House, customer satisfaction is important to us. As a company policy, we offer exchange/return/refund only if the product is returned in fresh condition with original tags and packaging intact.
Once a return or exchange request is submitted, our team will evaluate whether the order is eligible as per the policy mentioned below.
ELIGIBILITY FOR RETURN & EXCHANGE
Products eligible for return/exchange must be:
Unused
Unworn
Unwashed
Undamaged
With original tags & labels intact
Returned in original packaging
Products that do not meet these conditions will not be accepted.
EXCHANGE POLICY
Exchange requests can be raised within 7 days from the date of delivery.
Exchange is allowed only once per order.
Size exchange is available subject to stock availability.
In case of a size exchange, customers may opt for:
A bigger size
A smaller size
Additional shipping charges may apply for exchanges.
If the requested size is unavailable, customers will be eligible for:
Store credit, or
Refund equivalent to the product value (as applicable)
RETURN & REFUND POLICY
Refunds/returns are applicable only after:
The returned product reaches our warehouse
The product passes quality inspection by our team
Approved refunds will be processed to the original payment method.
REFUND TIMELINES
Prepaid Orders
Refunds for prepaid orders are processed within 1-2 working days after the returned product is received and approved by our quality team.
Cash on Delivery (COD) Orders
Refunds for COD orders may take up to 7-10 days after the returned product is received and verified.
Customers are requested to kindly wait for the above timelines before raising refund concerns.
PARTIAL ORDER EXCHANGE
Yes, customers can exchange individual eligible products from an order within the exchange window.
SIZE ISSUE
If the garment does not fit:
Customers may request a size exchange within 48 hours of delivery
Our team will try to arrange the requested size based on stock availability
If the requested size is unavailable:
A refund/store credit may be provided equivalent to the product value
EXCHANGE / RETURN NOT ACCEPTED IN THE FOLLOWING CASES
Exchange or return requests will not be accepted if:
The product has been worn or washed
Tags/labels are missing
The customer dislikes the material, color, or design after delivery
Minor color variation occurs due to screen resolution, lighting, or photography
Please note:
Slight color differences (10–12%) may occur depending on device screens and lighting conditions
Handmade and handcrafted products may have slight variations in finish or appearance
These are not considered defects.
DAMAGED OR WRONG PRODUCT
If you receive:
A damaged product
A defective item
A wrong product
Please contact us within 48 hours of delivery with:
Order ID
Clear unboxing photos/videos
After verification, our team will arrange a replacement, exchange, or appropriate resolution.
RETURN PICKUP
Depending on serviceability and eligibility:
Reverse pickup may be arranged by The Libaas House, or
Customers may be requested to self-ship the product
The product must be packed properly to avoid transit damage.
HOW TO RAISE A RETURN OR EXCHANGE REQUEST
For any return, refund, or exchange-related concerns, please contact:
The Libaas House Support Team
Whatsapp- +91-7289835702
Email- support@thelibaashouse.co.in
Our team will guide you through the process.